14 Benefits of Sentiment Analysis
You’ll notice that these results are very different from TrustPilot’s overview (82% excellent, etc). This is because MonkeyLearn’s sentiment analysis AI performs advanced sentiment analysis, parsing through each review sentence by sentence, word by word. If Chewy wanted to unpack the what and why behind their reviews, in order to further improve their services, they would need to analyze each and every negative review at a granular level. But TrustPilot’s results alone fall short if Chewy’s goal is to improve its services. This perfunctory overview fails to provide actionable insight, the cornerstone, and end goal, of effective sentiment analysis. So,...
Novembre 11, 2022
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